Privacy Policy

Last Updated: February 2026

1. About This Policy

This Privacy Policy applies to all personal data collected by Vibrahealth Pte Ltd through:

• Our website (www.vibrahealth.com.sg)
• Our Wellness Lounge at The Adelphi, Singapore
• Phone, email, WhatsApp, and other communication channels
• Booking forms and enquiry submissions
• Purchase transactions and service delivery

By using our services or providing your personal data to us, you consent to the collection, use, and disclosure of your information as described in this Policy.

2. Personal Data We Collect

We may collect the following types of personal data:

Information You Provide:

• Name
• Email address
• Phone number
• Mailing address (for delivery purposes)
• Preferred contact method
• Booking preferences and visit history
• Enquiry details and correspondence
• Payment information (processed securely by third-party payment providers)

Information Collected Automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device information

Information from Wellness Lounge Visits:

• Arterial health snapshot readings (for your personal reference only)
• Product preferences and trial feedback
• Visit records and appointment history

We do not collect sensitive personal data such as medical records, health conditions, or diagnoses. Our arterial health snapshot is a general wellness indicator only and is not medical data.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

Service Delivery:

• Processing bookings and appointments
• Delivering products and arranging setup
• Providing customer support and responding to enquiries
• Sending booking confirmations and appointment reminders

Communication:

• Responding to your questions and requests
• Sending service updates and important notices
• Providing information about our products (with your consent)
• Sending newsletters or wellness tips (only if you subscribe)

Business Operations:

• Improving our products and services
• Analysing website usage to enhance user experience
• Maintaining records for warranty and support purposes
• Complying with legal and regulatory requirements

Marketing (with consent):

• Sending promotional materials about Vibrahealth products
• Informing you about special offers or events

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

4. Disclosure of Personal Data

We do not sell, rent, or trade your personal data to third parties.

We may share your personal data with:

Service Providers:

• Delivery companies (for product delivery)
• Payment processors (for secure transactions)
• IT service providers (for website hosting and maintenance)
• Email service providers (for communications)

These providers are contractually bound to protect your data and use it only for the specified purposes.

Legal Requirements:

We may disclose your data if required by law, court order, or government authority, or to protect our legal rights.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, who will be bound by this Privacy Policy.

5. Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:

• Secure data storage systems
• Encryption of sensitive information during transmission
• Access controls limiting data access to authorised personnel
• Regular review of security practices

While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Booking and enquiry records: Up to 3 years after last interaction
• Purchase and warranty records: Duration of warranty plus 2 years
• Marketing preferences: Until you withdraw consent
• Website analytics: Up to 2 years (anonymised data may be kept longer)

When personal data is no longer needed, we will securely delete or anonymise it.

7. Your Rights Under PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete personal data.

Withdrawal of Consent: Withdraw your consent for us to collect, use, or disclose your personal data. Note that this may affect our ability to provide certain services.

Data Portability: Request your data in a commonly used format (where technically feasible).

To exercise any of these rights, please contact our Data Protection Officer using the details below. We will respond to your request within 30 days.

We may need to verify your identity before processing your request. There is no fee for reasonable requests, but we may charge a reasonable administrative fee for excessive or repeated requests.

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyse website traffic and usage patterns
• Improve website functionality

Types of Cookies We Use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant content (with your consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We may use third-party analytics services (such as Google Analytics) that collect anonymised data about website usage. These services have their own privacy policies.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal data.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date.

For significant changes, we may notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal data, please contact our Data Protection Officer:

Data Protection Officer
Vibrahealth Pte Ltd
1 Coleman Street, #B1-35, The Adelphi
Singapore 179803

📧 Email: contact@vibrahealth.com.sg
📞 Phone: +65 6100 1288
💬 WhatsApp: +65 6100 1288

We will respond to your enquiry within 30 days.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Singapore.